By prioritising customer-centricity, you foster a culture that is resilient, adaptive, and deeply connected to its purpose. This holistic approach ensures that your business not only survives but thrives in an ever-changing market landscape.

Test things, try things and explore things. But whatever you do, act and bring it to life! Get it in front of customers early and quickly to learn and refine at speed. The longer it takes the more chance the challenge will morph, or others will capitalise on the opportunities before you. Perfection is not your friend!

Subtle leadership is based on the ability of anyone in the organisation to influence others based on the values, personal traits and way of showing up without the need for formal power or even a following.

We know we do things differently at Neu21 and sometimes we have to remind ourselves that we are fortunate to be able to take a company update meeting to a place that the Hug Deli is the topic of conversation.

It might sound like the ultimate perk of the job “unlimited annual leave” and maybe it is. It certainly grabs the attention of people we talk to who work in jobs that have pretty standard annual leave entitlements. For us, it just makes sense… and no, no one takes advantage of it!

Middle Leaders are not just about executing executive mandates or keeping work flowing. They are the vital link between vision and reality, work and culture, strategy and execution. However, transitioning from being purely a Manager to a Middle Leader can be challenging.

We’re a Transformation Consultancy making work better for a new world. We’re obsessed with culture and all the ways in which the people and systems at work influence it.