HUME CITY COUNCIL
Innovating Community Facilities and Service Design
With an expanding population and new suburbs on the horizon, the Planning Team at this large metropolitan Council knew the existing ways of working based on traditional population-based algorithms had to change. A new approach to meet the changing demands of their communities was required.
LEADERSHIP • TRANSFORMATION • STRATEGY • CHANGE
THE OPPORTUNITY
How might the Council innovatively evolve their existing work methods, transitioning from traditional population-based algorithms, to develop a dynamic and adaptive approach that effectively caters to the changing demands and diverse needs of their rapidly expanding communities and emerging suburbs?
OUR APPROACH
Neu21 asked the team 'what if' instead of basing community service planning on algorithms, we based it on human needs, wants and expectations. 'What if' we could reimagine planning so that it has the flexibility to work in the present and also in what will be a remarkably different future in 10, 20, 30 years time? 'What if' we could build infrastructure that is adaptable and fluid?
The Results —
Service Design the Future
Over 4 co-design workshops, we co-developed a new approach to community service design which in turn led to a series of human-centred, integrated, sustainable, frictionless, collaborative, experience-driven ideas for future community facilities and services.
“The co-design program with Neu21 was fantastic. It took us away from our team’s usual approach to working and empowered us to think differently and produce exciting ideas, which I believe will greatly benefit our communities in the future. ”
Andrew Johnson
Manager Strategic Planning
